Lucy in the Cloud by Micropole Group will be part of the launch a new solution together by our dedicated partner, Amazon Web Services (AWS). The new solution will be called the AWS Call-Center Intelligence: Post-Call Analytics solution. We are now one of the exclusive AWS-dedicated agencies to achieve this as a partner of AWS.
Context of the AWS CCI: Post Call Analytics solution
Lucy in the Cloud passed a very intensive technical vetting process to be awarded the chance of becoming an AWS partner for this new solution. Our experts displayed their technical and business expertise in our own AWS-dedicated project called: “The Voice of the Customer.”
The new AWS Call-Center Intelligence Solutions were announced globally on January 12, 2021. As such Lucy in the Cloud is now included in this prestigious and global launch by AWS.
In this way, AWS recognizes, again, the Group’s innovative abilities and expertises, bonding its position as one of the most disruptive AWS partners and Artificial Intelligence experts on the market. This achievement is the result of the outstanding work that has been performed by the exceptional experts working at Lucy in the Cloud.
Benefits of the new AWS CCI Post-Call analytics solution are:
- Eliminate (as much as possible) the biases induced by the individual interpretation of the agents:
- For the capture of contact reasons
- For the capture of customer reactions, according to the level of perceived discontent
- Significantly reduce administrative time at the Service Center by replacing the manual encoding of:
- Reason of contact
- Client’s reaction